Shipping & Returns

SHIPPING:
Because some shipments may require multiple boxes, the final shipping cost may differ from the estimate shown.  If the cost is higher we will contact you for approval prior to shipment.
All shipments are insured for its full value.  Hardware only orders (no printing required) will normally ship on the same day if the order is received before 2:00 p.m. Eastern time.  Hardware only orders received AFTER 2:00 p.m. will ship the next business day.  If it is important that your order ship same day, please call to confirm. Free Shipping (if offered) is limited to US shipments excluding HI and AK ground service only. 

RECEIVING YOUR SHIPMENT:
Upon arrival, open and inspect your shipment immediately. In the event of damage, retain all original packing materials and call the appropriate carrier immediately.  The Signage Network is not responsible for damage during shipment. Claims for shipment shortages, overages must be submitted to The Signage Network immediately and in writing.

RETURNS:
Items returned for repair or replacement require a Return Authorization (RA) number. Products returned without an RA number may be refused. Please call or email for an RA number. Have the product type, original invoice number, and a description of the problem available.  Stock items ordered in error may be returned within 30 days for credit, less a 15% restocking fee. Shipping costs for returned products are the customer's responsibility. No returns due to order errors will be accepted 30 days after the ship date.

Items being returned should be addressed as follows:
The Signage Network
Attn: Returns Department
RA #:
1225 Alton Road, 
Port Charlotte, FL  33952